PRIVACY POLICY

Last Updated: 27^th March 2025

Premier Alarms Limited (“Premier,” “we,” “us,” “our”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and share your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and industry standards set by BAFE, NSI, and NPCC.

1. Who We Are

• Company Name: Premier Alarms Limited
• Registered Office: 9 London Road, Sevenoaks, Kent, TN13 1AH, UK
• Email: compliance@premierprotects.co.uk

• Telephone: 01732 764444

2. What Information We Collect and Why

We collect, process, and store the following categories of personal data for the purposes outlined below:

3. How We Collect Your Data

We obtain personal data from:

• Direct interactions (e.g., customer enquiries, service contracts)
• Security system installations and monitoring services
• Regulatory authorities, including law enforcement (where necessary)

• Website and electronic communications

4. How We Use Your Data

Your data is used in accordance with applicable laws to:

• Provide and manage security services, including fire and intruder alarm monitoring
• Comply with regulatory and industry-specific obligations (e.g., BAFE, NSI, NPCC standards)
• Respond to law enforcement and emergency service requests
• Prevent fraud, security threats, and unauthorized access

• Process invoices and payments

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following lawful grounds:

• Contractual necessity: When data is required for providing security services.
• Legal obligation: When data is required by law or industry regulation.
• Legitimate interests: Where processing is necessary for business security and efficiency.

• Consent: For optional services or marketing communications (you may withdraw consent at any time).

6. Data Retention: How Long We Keep Your Information

We retain your personal data for as long as necessary to fulfil our contractual and legal obligations. Customer information will be retained for the life of the contract plus 2 years, except where permitted otherwise, i.e. for Fire Documentation BS5839-1 we maintain records in respect of contracts (including survey, design, quotations, amendments, installation, commissioning, verification, handover, modification and ‘as fitted drawings’) for a minimum of twelve (12) years from the date of handover or until some other organization takes over the maintenance.

Once retention periods expire, data is securely deleted or anonymized.

7. Who We Share Your Data With

We only share personal data where necessary, in compliance with UK GDPR, with:

• Accredited security monitoring centres (for system response)
• Emergency services (Police, Fire, Ambulance) in case of security incidents
• Regulatory bodies (such as BAFE, NSI, NPCC) for compliance
• Service providers (IT, payment processing, cloud storage)

• Legal and professional advisors (if required for legal disputes)

We do not sell or rent personal data.

8. International Data Transfers

We do not transfer your personal data outside the UK. If international transfers become necessary, we will ensure appropriate safeguards are in place (e.g., UK-approved Standard Contractual Clauses).

9. Data Security

We take appropriate technical and organizational measures to protect your data, including:

• Encryption of payment and sensitive data
• Access controls limiting data to authorized personnel only
• Cybersecurity measures compliant with NSI & BAFE standards

• Data minimization to reduce exposure risks

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access – Request copies of your personal data.
• Right to Rectification – Request corrections to inaccurate data.
• Right to Erasure (“Right to be Forgotten”) – Request deletion of data (subject to legal obligations).
• Right to Restrict Processing – Request limitations on how your data is used.
• Right to Object – Object to data processing in certain cases.
• Right to Data Portability – Request transfer of data to another provider.

• Right to Withdraw Consent – Withdraw consent at any time (for processing based on consent).

To exercise these rights, contact us at: compliance@premierprotects.co.uk

11. Complaints

If you have concerns about how we process your data, you can contact us using the details above. If you remain unsatisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO):

• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Phone: 0303 123 1113

• Website: www.ico.org.uk

12. Updates to This Privacy Policy

We may update this policy from time to time to reflect legal and regulatory changes. We will notify you of significant updates via our website or direct communication.